How to Obtain Warranty Service:

  • Contact Us: If you believe your purchase is covered by our warranty and you encounter an issue, please contact our customer support team at .
  • Evaluation: Our team will guide you through the evaluation process. In some cases, we may request that you send the item to us for inspection.
  • Resolution: If the issue is covered by the warranty, we will repair or replace the item, depending on the nature of the defect.


  • Normal Wear and Tear: The warranty does not cover normal wear and tear, including scratches, dents, or damage resulting from everyday use.
  • Third-Party Alterations: Any alterations or repairs performed by third parties not authorized by Timeless Diamonds Co. will void the warranty.


  • Modification of Terms: Timeless Diamonds Co. reserves the right to modify or terminate the warranty terms at any time.
  • Subject to Applicable Law: This warranty is subject to the laws of Australia, and any disputes will be resolved in accordance with those laws.

Contact Information:

If you have any questions or concerns regarding our warranty, please contact us at

Thank you for choosing Timeless Diamonds Co. We are dedicated to providing you with exceptional products and service that stand the test of time.