Return Policy

At Timeless Diamonds Co., we want you to be delighted with your purchase. If for any reason you are not completely satisfied, we are here to assist you with our hassle-free return policy.

Returns and Exchanges:

• You may return or exchange your purchase within 30 days of receiving your order.
• To be eligible for a return or exchange, the item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Initiating a Return:

• Please contact our customer support team at timeslessdiamondsco@gmail.com to initiate the return process.
• Our team will provide you with a return authorization and guidance on how to ship the item back to us.

Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• Refunds will be processed to the original method of payment within 30 business days.

Exchanges:

• If you wish to exchange your item for a different size or style, please indicate your preference during the return process. We will do our best to accommodate your request, subject to availability.

Return Shipping:

• The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective item.

• In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly.

Contact Us:

• If you have any questions about our return policy or need assistance with a return, please contact our customer support team at Timelessdiamondsco@gmail.com

Thank you for choosing Timeless Diamonds Co. We appreciate the opportunity to serve you and ensure your satisfaction with our exquisite pieces.