At Timeless Diamonds Co., we want you to be delighted with your purchase. If for any reason you are not completely satisfied, we are here to assist you with our hassle-free return policy.

Returns and Exchanges:

  • You may return or exchange your purchase within 30 days of receiving your order.
  • To be eligible for a return or exchange, the item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Initiating a Return:

  • Please contact our customer support team at to initiate the return process.
  • Our team will provide you with a return authorization and guidance on how to ship the item back to us.


  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • Refunds will be processed to the original method of payment within 30 business days.


  • If you wish to exchange your item for a different size or style, please indicate your preference during the return process. We will do our best to accommodate your request, subject to availability.

Return Shipping:

  • The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective item.
  • In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly.

Contact Us:

  • If you have any questions about our return policy or need assistance with a return, please contact our customer support team at

Thank you for choosing Timeless Diamonds Co. We appreciate the opportunity to serve you and ensure your satisfaction with our exquisite pieces.